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NICE Analyst Summit Takeaways: Windmills, Profitability Rules, Termites and...
The NICE 2024 Analyst Summit may have just passed, but given the way the company does things, it’s no surprise that the vibe is very much alive. Going to Zambia is a bucket list destination for just...
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NICE Analyst Summit: Customer Panel Shares Projects, Progress
Last week, NICE held its annual industry analyst summit in Zambia, Africa. At the beginning of the event, we were told that no slides were being presented under non-disclosure. The audience was free to...
View ArticleWant to Figure Out the Best Office Policy? Try an A/B Test
Vibes is a great term for describing a mood, but it's not a strong basis for setting policy. What helps is data -- the kind of data collected in experiments where the results are replicable, repeatable...
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No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic...
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: RingCentral's RingEX now includes AI...
View ArticleZingly’s AI for Financial Services Delivers Efficiency and Growth
CX start-up Zingly recently announced a suite of AI solutions for banking, financial services, and insurance (BFS) institutions that underscore AI’s increasing role in enhancing operational efficiency...
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How to Get People Back in the Office? Ask Them What It Takes.
Over the past five years, management concerns around remote and hybrid work have changed. Understanding how and why this change has occurred may help managers better define the optimal work model for...
View ArticleHow AI Will Impact Platform Decisions
At the recent Cisco WebexOne conference in Fort Lauderdale, I was struck by something that featured guest Alexandr Wang, founder of Scale, said during the opening keynote with Jeetu Patel. When Jeetu...
View ArticleThree Essential Steps to Preserve Business Resilience in Extreme Weather Events
Talk about a storm surge. As of mid-September, the U.S. already had recorded 20 billion-dollar weather and climate disaster events this year, inflicting $53 billion in damage, according to government...
View ArticleConnected Workspace Apps: One’s Enough
As IT professionals have seen time and time again over the years, some applications are just so easy to use and meet team needs so perfectly that widespread adoption of freemium or free versions...
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